The consumption of Nicotine based products is restricted to those over legal age in Canada.
To return your product, you should mail your product to: 1000 Gerrard St E C14, Toronto, ON M4M 3G6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
By purchasing from The Vape Company you are agreeing to be 19+ years of age.
Orders are processed and picked up between 3pm to 5pm Eastern Time, Monday to Friday (Excluding Holidays). It typically takes one business day to process an order. Shipping time can vary depending on your location and choice of shipping service.
All orders are shipped with signature and valid government ID required. After we can verify your age (successful delivery of order) you will be exempt from having to sign for packages for subsequent orders. If proof of age cannot be verified, The Vape Company is not responsible for additional fees incurred for packages being returned to sender.
In order to qualify for free shipping, the subtotal of your order (after discounts, but before taxes) must exceed $50 CAD.
Estimated shipping times may be affected by several factors, including, but not limited to
- Your choice of courier
- Your choice of delivery service (Expedited Shipping, Xpresspost, etc.)
- Your location (all orders are shipped out of 1000 Gerrard St E Toronto, ON M4M 3G6
- The day on which the order was placed (some couriers do not operate on weekends)
- Weather conditions
- Acts of God (natural hazards and unavoidable occurrences outside of our control: earthquakes, wildfires, floods, rebel uprisings, frog attacks, etc.)
Once your order is placed, the respective courier will provide you with an estimated shipping date. As it is an estimate, the date of arrival may vary.
We ask that you report to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
Once you notify us that your product was damaged, The Vape Company will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically, the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.
In most cases, we can order a replacement fixture at no cost to you as soon as the damaged one has been picked up. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability.
If you receive a product that has broken glass or a dented shade and report it within 24 hours, we will provide replacement glass or shade at no additional charge. If you wish to return a product that was received with broken glass or a dented shade, the standard return policy will apply.
The Vape Company is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and been inspected.